Economy Shipping: 5-7 business days after an order is placed.
Standard Shipping: 5-10 business days after an order is placed.
The above are processing times as sometimes we make candles to order and do not account for the time the package is in transit.
You should receive a shipping notification with tracking information once your order leaves our studio.
Please double-check that your shipping information is correct at checkout.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
We are not currently able to offer expedited shipping but hope to soon!
We are currently only able to ship domestically throughout the U.S. This means that we cannot ship internationally (including to Canada), however, this is *temporary* and look forward to bringing back international shipping very soon!
REFUNDS + EXCHANGES
At Melo Candle Lab, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Melo Candle Lab within 7 days of delivery. You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items. In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping, and handling within 14 days of delivery. Please contact us at email@example.com for further details.
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