ORDERING & PAYMENT
Opening order minimum: $350
Reorder minimum $100
Orders that do not meet these criteria will not be processed. Payment must be made by, PayPal or credit card (Visa, Mastercard, Discover, or Amex). Our candles are made to order, so orders are produced once payment has been received.
LEAD TIME + INVOICING
Orders under 500 candles in our Wholesale Marketplace will ship within 10-15 business days, unless otherwise specified. Please inquire about orders of more than 500 candles for a projected timeline.
Please inquire about rush orders. The rush fee is 25% of the total order price.
SHIPPING + DELIVERY
Free US Shipping for orders $1000 and over (We ship via FedEx & UPS Ground)
We will provide you a tracking number upon shipment. Melo Candle Lab is not responsible for lost or stolen packages once delivered — please take adequate precautions to ensure your orders are delivered to you safely.
We do not accept returns.
All claims for shortages and/or damages must be reported to Melo Candle Lab within 5 days of receipt of merchandise. After a review of your request, an exchange will be completed or a credit will be applied to a future purchase. Exchanges or credit towards future purchases will be based on the value of the merchandise at the time of purchase.
Shipping and handling fees are not refundable.