Shipping + Exchanges

DOMESTIC SHIPPING

Orders ship:

Economy Shipping: Due to Covid-19 expect 5-10 business days after an order is placed.

Standard Shipping: 10-12 business days after an order is placed.

Please double-check that your shipping information is correct at checkout. 

Once shipped, an order's tracking information is outside of our control. We cannot replace missing or stolen packages at this time.

EXPEDITED SHIPPING

We are not currently able to offer expedited shipping but hope to soon!

INTERNATIONAL ORDERS

We are currently only able to ship domestically throughout the U.S.

REFUNDS + RETURNS

At Melo Candle Lab, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Melo Candle Lab within 5 days of delivery.  In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, minus shipping and handling within 14 days of delivery. Please contact us at melo@melocandlelab.com for further details.

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